Restaurant Manager

Alan&Grant

  • Lagos, Lagos State
  • Permanent
  • Full-time
  • 1 month ago
Job Description:Our client is a growing restaurant renowned for its exceptional service.Job SummaryThe Restaurant Manager has the primary responsibility of managing and overseeing all Food and Beverage operations of the entire Restaurant, the Bar, the Kitchen and the entire business. He also has the primary responsibility to manage all the human and material resources. He has the overall responsibility to ensure the business is profitable based on management goals, and that all operations run smoothly in adherence to established Standard Operating Procedures. He reports directly to the Managing Consultant and Management.Key Responsibilities
  • Coordinating daily restaurant management operations.
  • Maintaining hygiene, safety and food quality standards as per the Established Standard Operating Procedures.
  • Oversee all departments by working closely with all staff to provide direct supervision in carrying out their duties.
  • Hold regular briefings and meetings with all staff to execute management programs.
  • Ensure full compliance with the Restaurant’s operating controls, S.O.P.s, policies, procedures, and service standards.
  • Maximizing the Restaurants’ revenue drive through innovative traditional and digital marketing strategies and sales practices.
  • Personally create and drive strategies and contents for all marketing campaigns.
  • Assigning tasks and coordinating work shifts.
  • Personally handle complaints, and overseeing the service recovery procedures.
  • Responsible for the preparation, presentation, and subsequent achievement of the Restaurant’s annual Operating Budget, Marketing and Sales Plan.
  • Delivering superior food and beverage service and maximizing customer satisfaction.
  • Organization and facilitation of training for members of staff being managed.
  • Ensure full compliance with the Restaurant’s operating controls, SOPs, policies, procedures, and service standards.
  • Personally handle guests' complaints, and oversee the service recovery procedures.
  • Manage the profitability drive of the Restaurant, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the Restaurant and management.
  • Developing improvement actions, and carrying out cost savings strategies.
  • Demonstrate a strong understanding of P OR L statements, and the ability to react with impactful strategies.
  • Helping in the procurement of restaurant supplies and equipment, and contracting with third-party vendors for essential equipment and services.
  • Provide effective leadership to the Restaurant team members.
  • Lead in all aspects of business planning.
  • Respond to audits to ensure transparency and continual improvement are achieved.
  • Lead all restaurant business initiative promotions and marketing campaigns.
  • Personally oversee all stock levels and ordering supplies.
Requirements
  • B.Sc or HND in Hospitality Management, Business Administration or related field.
  • Minimum of 3 years proven experience in restaurant or hospitality management.
  • Strong knowledge of restaurant operations, including food and beverage service, bar and kitchen coordination and customer experience.
  • Proven ability to supervise and manage staff, assign tasks, and lead daily operations.
  • Excellent understanding of Standard Operating Procedures (SOPs), hygiene and food safety standards.
  • Strong knowledge of budgeting, profit and loss analysis, cost saving strategies.
  • Experience in marketing, promotion and sales strategies.
  • Strong problem solving skills and ability to handle customer complaints personally and service recovery.
  • Skilled in procurement, inventory control, and dealing with 3rdparty vendors.
  • Expereinec in training mentoring and appraising staff.
  • Ability to lead audit and implement continuous improvement strategies.
  • High level of integrity, professionalism and ability to work under pressure.

Alan&Grant