Group Head Retail Sales

Lagos, Lagos State
Permanent
Full-time

1 month ago

Job Description:Our client is hiring a Group Head of Retail to drive the growth of its retail business across the ARM Group. The role focuses on leading a digital-first strategy to attract and retain retail clients, owning the retail P&L, and ensuring seamless delivery across digital and traditional channels. It also involves aligning strategies with trusteeship and stockbroking units while driving innovation, client engagement, and operational efficiency.Key responsibilityl Strategic Leadership: Develop and execute the retail business strategy focused on AUM growth, client expansion, and profitability.
l P&L Ownership: Manage the retail asset management P&L, driving revenue and cost efficiency.
l Digital Retail Focus: Lead a scalable, digital-first retail strategy to acquire and retain high volumes of retail clients.
l Channel Management: Oversee both digital and physical sales teams, ensuring a seamless omni-channel client experience.
l Operational Oversight: Manage end-to-end retail operations, improving efficiency, automation, and scalability.
l Collaboration: Partner with trusteeship, stockbroking, product, marketing, and tech teams to deliver integrated offerings and drive innovation.
l Customer Experience: Champion data-driven, personalized experiences that increase satisfaction, loyalty, and lifetime value.
l Compliance & Risk: Ensure all retail operations meet regulatory and internal standards.
Growth & Retention: Use analytics, segmentation, and digital marketing to drive targeted acquisition, engagement, and client retention.Requirements

Bachelor's degree in Finance, Economics, Business Administration or a related field.

▪ A Master’s degree is an advantage but not compulsory.▪ 10+ years’ experience in digital sales, digital marketing, or retail financial services.▪ Proven experience designing and implementing data-led customer acquisition andengagement strategies.▪ Experience in client relationship management▪ Experience in managing a team and driving team performance▪ Experience in developing, implementing and optimizing sales processes, tools, andtechnologies

Alan&Grant

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