Recovery Officer Job at TeamAce Limited

• Responsible for managing debt recovery in line with the client’s policies and processes.
• This includes engaging with customers to recover debts, negotiating repayment plans, maintaining accurate records, and ensuring compliance with legal and regulatory requirements.
• Some customer interactions may occur outside regular working hours.

• Execute debt recovery actions using approved systems and guidelines.
• Contact customers through various channels to inform them of their debt status and recovery steps.
• Negotiate realistic and affordable repayment plans.
• Escalate key issues or insights to the Recovery Performance Manager.
• Ensure all actions align with regulatory standards, customer care principles, and company policies.

• Interested candidates should possess an HND / OND / BSc Degree
• Minimum of 2 years of experience in debt recovery.
• Strong knowledge of collections and legal recovery processes.
• Experience working with financial management systems.
• Understanding of customer care principles and compliance requirements.

• Assertive, self-motivated, and results-driven.
• Excellent communication and negotiation skills.
• Strong analytical and problem-solving abilities.
• Able to work independently and as part of a team.
• Comfortable working in a fast-paced, target-driven environment.
• Strong organisational and time-management skills.

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