Patient Services Coordinator
- Enugu, Enugu State
- ₦ 1,800,000 per year
- Permanent
- Full-time
Employment Type: Full-Time
Remuneration: From 1,800,000 per annumOverviewWe are seeking a dedicated and professional Patient Services Coordinator (PSC) to join our team. This role is crucial in ensuring a smooth and supportive inpatient experience from admission through to discharge. The successful candidate will serve as a vital link between patients, their families, and the clinical teams ensuring continuity of care, effective communication, and outstanding service quality.Key ResponsibilitiesAdmission Coordination: Manage and process all inpatient admissions, including documentation, consent, and billing.Bed Management: Work with nursing teams to allocate beds and monitor availability for admissions or internal transfers.Patient Orientation: Welcome new inpatients and provide guidance on hospital services, routines, and patient rights.Care Navigation: Serve as the liaison between patients, families, and care teams to ensure seamless communication and care delivery.Ward Round Support: Join clinical rounds as needed to raise service issues and capture patient feedback.Family Liaison: Act as the point of contact for authorized family members regarding patient updates, visitation, and discharge plans.Discharge Coordination: Facilitate timely discharge by collaborating with medical, billing, and transport departments.Service Quality Monitoring: Track satisfaction levels, manage patient feedback, and escalate non-clinical needs (e.g., diet, mobility).Documentation & Reporting: Maintain detailed records and submit daily service reports including discharges and patient concerns.Compliance Support: Ensure adherence to safety, confidentiality, and professional standards of patient care.Qualifications & ExperienceB.Sc. or HND in Health Administration, Public Health, Social Sciences, or related field.Minimum of 2-4 years experience in inpatient coordination, hospital front-office, or a related role.Solid understanding of hospital admission, transfer, and discharge processes.Proficiency in Microsoft Office (Word, Excel, Outlook).Excellent interpersonal and communication skills with strong attention to detail.Ability to handle multiple tasks in a fast-paced healthcare setting.Desirable AttributesExperience in a specialist or tertiary hospital setting.Familiarity with NHIS/HMO billing and discharge against medical advice (DAMA) procedures.Knowledge of infection control and patient rights policies.Calm, empathetic, and service-driven demeanor.Skilled in data analysis and reporting using digital tools.BenefitsCompetitive salary with structured performance reviews.Access to continuous professional development and training.Inclusive and supportive work culture.Career progression within a growing healthcare network.Access to staff health plans and wellness programs.How to ApplyInterested and qualified candidates should submit their CV and a brief cover letter via the link below: