Patient Services Coordinator
- Enugu, Enugu State
- ₦ 120,000-150,000 per month
- Permanent
- Full-time
Employment Type: Full-Time
Experience: 2 - 4 years
Salary: 120,000 - 150,000 MonthlyOverviewWe are seeking a detail-oriented and service-driven Patient Services Coordinator (PSC) to join our hospital team. This role plays a pivotal part in delivering a smooth, professional, and supportive inpatient experiencefrom admission through discharge.The ideal candidate is not only highly organized but also process-focused, with a strong ability to monitor service workflows, implement procedures, and report performance metrics. While hospital or clinical experience is advantageous, individuals with a background in hospitality, hotel management, or structured client service roles are also strongly encouraged to apply.Note to Applicants: This role is best suited to candidates with experience in service management, process implementation, and client satisfaction reporting. Hospitality professionals with transferable skills are welcome.Key ResponsibilitiesAdmission Coordination: Oversee inpatient admissionsdocumentation, consent, and billing initiation.Bed Management: Work with nursing staff to manage bed allocation and monitor availability.Patient Orientation: Guide new patients through hospital routines, services, and patient rights.Care Navigation: Act as the liaison between patients, families, and healthcare teams to ensure clear and timely communication.Ward Round Support: Participate in clinical rounds to report service-related concerns and capture patient feedback.Family Liaison: Provide regular updates and assistance to patients families on visitation and discharge plans.Discharge Coordination: Facilitate smooth discharges in collaboration with medical, transport, and billing teams.Service Quality Monitoring: Track patient satisfaction, resolve non-clinical issues (e.g., food, comfort), and uphold service standards.Documentation & Reporting: Maintain accurate logs and submit daily reports on discharges, issues, and service data.Compliance Support: Ensure patient privacy, dignity, and adherence to professional care standards.Qualifications & ExperienceEducation: B.Sc. or HND in Health Administration, Hospitality Management, Public Health, Social Sciences, or related fields.Experience: 2-4 years in inpatient coordination, hospital front desk, hotel guest services, or structured service delivery roles.Understanding of patient workflows (admission to discharge) or similar service systems.Strong communication and interpersonal skills.Proficiency in Microsoft Office (Word, Excel, Outlook).Ability to multitask in a fast-paced and client-facing environment.Desirable AttributesExperience in a specialist or tertiary care hospital.Knowledge of NHIS/HMO billing and DAMA protocols.Familiarity with patient rights and infection prevention.Calm, empathetic, and service-focused demeanor.Skilled in analyzing service data and reporting for improvements.BenefitsCompetitive salary with regular performance reviews.Professional development and in-service training opportunities.Inclusive and collaborative workplace culture.Career growth in a progressive healthcare network.Access to staff healthcare and wellness programs.