Tech Support
- Lagos, Lagos State
- Permanent
- Full-time
- Serve as the first point of contact for users seeking technical assistance via phone, email, or chat.
- Document and log all support requests on Office Amp.
- Diagnose and resolve hardware, software, and network-related issues.
- Escalate unresolved issues to vendor support teams when necessary.
- Follow up with users to ensure issues are fully resolved.
- Monitor system performance and proactively respond to alerts.
- Perform routine maintenance tasks, such as software updates and system checks.
- Assist in deploying, configuring, and testing new software and hardware.
- Monitor systems for unauthorized access or unusual activity and escalate as needed.
- Ensure all security protocols, including data encryption and secure access, are followed.
- Conduct regular system audits to maintain compliance with organizational policies.
- Organize firm-wide security awareness training.
- Support data backup processes to prevent data loss.
- Ensure proper data organization, accessibility, and retrieval.
- Assist in maintaining data integrity by identifying and resolving discrepancies.
- Manage and maintain core business applications, ensuring optimal performance and timely updates.
- Coordinate with vendors and internal stakeholders to handle application upgrades, patches, and license renewals.
- Implement and monitor CI/CD pipelines for software deployment and integration.
- Collaborate with development and operations teams to streamline release processes and improve system reliability.
- Ensure application and DevOps processes adhere to security, compliance, and best practice standards.