Client Service Executive
- Lagos, Lagos State
- Permanent
- Full-time
- Understand client needs, propose tailored media and production solutions, and ensure alignment with their brand objectives.
- Prepare and present project proposals, production timelines, and budgets.
- Coordinate internal teams (creative, production, post-production) to deliver content and services on time and within budget.
- Monitor project progress, provide timely updates to clients, and manage expectations effectively.
- Handle feedback, revisions, and approvals to ensure high-quality deliverables.
- Maintain accurate documentation of client briefs, agreements, and communication trails.
- Identify opportunities to upsell services, retain business, and expand client accounts.
- Support billing processes by coordinating invoicing and payment follow-ups with finance.
- Contribute to the improvement of client service strategies, tools, and operations.
- Handle client briefs, interpret needs clearly, and work closely with creative, graphics, and production teams to deliver excellence.
- Manage inquiries via email, calls, virtual meetings, and in-person sessions.
- Escalate complex issues, when necessary, within 2 hours of awareness.
- Provide regular updates and check-ins with clients to ensure alignment and satisfaction.
- Track and manage multiple projects, ensuring timelines, deliverables, and budgets are met.
- Collaborate with internal teams to ensure briefs are executed accurately and efficiently.
- Monitor project pipelines, flag risks early, and facilitate timely approvals or revisions.
- Participate in team brainstorms to help shape compelling pitches and campaign ideas.
- Work with management to identify growth opportunities within client accounts.
- Proactively seek out new leads and support conversion into active clients.
- Delivery of at least one successful upselling per quarter.
- Prepare engaging, strategic pitch and proposal decks tailored to client needs.
- Assist with packaging case studies and showcasing the agency’s capabilities.
- Present confidently and professionally in meetings, both internally and externally.
- Champion client perspectives while balancing business goals.
- Gather and analyze client feedback quarterly to improve service quality.
- Keep accurate client records, communications, and brief documentation.
- Strong communication, presentation, and interpersonal skillsDetail-oriented with excellent organizational skills
- Commercially minded with basic strategic thinking ability
- Familiarity with creative production processes and marketing campaigns
- Confident using tools like PowerPoint, Keynote, Google Slides, and project management software
- Proactive, resourceful, and team-focused
- Able to work under pressure and meet deadlines
- Bachelor's degree in Marketing, Business, Mass Communication or a related field
- 4-6 years of experience in client service, agency account management, or sales
- Prior experience in a creative, digital, or media agency is highly desirable
- Additional certification in customer service or brand management is an advantage