Customer Retention Executive (Bonusing and Promotions)

• Creating a plan to retain existing customers by identifying their needs and concerns, then communicating with them regularly about current promotional offerings. * ⁠Create affinity for the between the brand and the target audience. * Monitoring user behavior and satisfaction levels, and conducting research on current market trends to identify potential opportunities for growth. * Analyzing data to determine which strategies are most effective in retaining customers over time. * Monitoring competitors’ activities and industry trends to identify potential opportunities. * Working with marketing and customer service team to identify different audience segments. * Maintaining and building relationships with existing users through targeted communications. * Creating unique bonuses and promotional offers. * Managing SMS, Email Marketing and other outbound channels

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