Customer Service Executive

• Maintaining a positive, empathetic and professional attitude towards customers at all times
• Responding promptly to customer inquiries, resolving their issues, and escalating where required
• Developing and maintaining an effective Customer Relationship Management System
• Building sustainable relationships and trust with customers through open and interactive communication
• Acknowledging and resolving customer complaints
• A top-notch understanding of the company's products, services and processes
• Keeping records of customer interactions, transactions, comments and complaints
• Providing feedback on the efficiency of the customer service process
• Generating sales leads through customers' enquiries
• Identifying and assessing customers' needs to achieve satisfaction
• Providing accurate, valid and complete information on the Company's products and services to customers and prospects
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keeping records of customer interactions, process customer accounts and file documents
• Giving accurate updates on customers' shipments and cargoes

• B.Sc or
• HND.

• 2-5 years

Nigeria Job