Customer Sales Officer Job at Smash Technology Limited

• This is not a field marketing role. You will not be required to go out looking for clients.
• Our service team will send clients directly to you.
• Your focus is purely on attending to these clients, engaging with them, and converting their interest into confirmed sales.
• If you're good with people, enjoy closing deals, and prefer an office-based role, this is an ideal opportunity for you.

• Take full ownership of every lead passed from the Customer Service team and convert them into paying clients— this is your primary responsibility.
• Engage prospects promptly after referral via CRM, email, or direct transfer. Timely response is critical to conversion.
• Conduct client needs assessments, product presentations, and virtual/in-office demos tailored to client pain points.
• Confidently explain all Smash Technology brands and offerings, answer client questions, and recommend the most suitable service or package based on individual client needs.
• Handle objections professionally, follow up consistently, and maintain communication until the lead is either closed or disqualified.
• Maintain a clean and organized CRM pipeline by logging all lead interactions, conversion progress, follow-ups, and outcomes with 100% accuracy.
• Work hand-in-hand with the Customer Service Officers to clarify client needs, share feedback, and align on next steps for conversion and onboarding.
• Coordinate with the onboarding and operations teams to ensure a smooth and timely transition of closed clients.
• Identify opportunities for upselling and cross-selling additional products or services.
• Meet or exceed weekly, monthly, and quarterly sales targets and conversion KPIs set by management.
• Provide detailed weekly sales reports, conversion summaries, and forecasts to the Business Development Manager or other designated supervisors.
• Track and respond to customer feedback, contributing insights to improve product offerings and refine sales strategy.
• Stay updated on competitor offerings, market trends, and client behaviour to sharpen pitch strategies and increase success rates.
• Collaborate with Marketing and Business Development teams on aligning sales activities with campaigns and promotions.

• Serve as the first point of contact for clients across all platforms, including phone calls, CRM, WhatsApp, email, and social media.
• Handle all client inquiries, complaints, and feedback professionally and efficiently.
• Provide accurate, timely, and helpful information on all company services and products.
• Follow up on all client requests and unresolved issues to ensure complete resolution and satisfaction.
• Maintain detailed and up-to-date documentation of all client interactions using the company’s CRM tools.
• Uphold the company’s customer service standards by delivering a consistent and professional client experience that aligns with the brand’s values.
• Promptly escalate unresolved or technical issues to the appropriate departments.
• Adhere strictly to company policies, procedures, dress codes, and ethical standards.

• Minimum of 3 years of experience in a sales or customer-facing role.
• Proven ability to manage a sales pipeline and close deals consistently.
• Excellent verbal and written communication skills.
• Strong product presentation and client engagement skills.
• Proficient in CRM systems, email etiquette, and digital sales tools.
• Strong collaboration mindset with internal teams.
• Goal-driven, self-motivated, and adaptable under pressure.

• Salary: N100,000 Monthly
• Commission: 2.5% of Monthly Sales
• An attractive compensation package

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