Secretary Job at Resource Intermediaries Limited

• We are lookining for an efficient administrative and clerical support to ensure the smooth day-to-day operations of the travel consultancy office.
• The Secretary will serve as the first point of contact for clients, partners, and staff, managing communications, documentation, schedules, and office logistics.
• This role plays a key part in organizing travel documents, coordinating appointments, and supporting the travel team in delivering excellent customer service.

• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Professional phone etiquette and customer service skills
• Ability to maintain confidentiality and handle sensitive information
• Good interpersonal skills and a team-player mindset
• Knowledge of basic travel documentation (visas, itineraries, bookings)
• Ability to manage multiple tasks and work under pressure
• High level of attention to detail and accuracy
• Ability to work independently and take initiative
• Fast typing speed and strong record-keeping abilities
• Basic understanding of travel industry operations is an advantage DPO :
• Review, organize, and process client documents for visa applications
• Ensure all documentation complies with embassy and consulate requirements
• Complete online application forms, upload documents, and track application status
• Follow up with clients for missing or additional documents
• Maintain updated records for each applicant and destination
• Liaise with embassies, visa centers, and courier services as needed
• Provide administrative support to the visa and travel department
• Submit regular reports on application progress
• Handle confidential information with discretion and professionalism

• Excellent attention to detail and organizational skills
• Strong understanding of visa and immigration documentation processes
• Proficiency in Microsoft Office and online visa platforms
• Good written and verbal communication skills
• Ability to work under pressure and meet tight deadlines
• Prior experience in travel or immigration processing is an added advantage.

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