Network Operations Center Engineer
- Lagos, Lagos State
- Permanent
- Full-time
Location: Lekki, Lagos, Nigeria
Employment Type: Full-Time
Experience Level: 2 - 4 Years
Net Monthly Salary: 250,000OverviewWe are seeking a skilled and proactive Network Operations Center (NOC) Engineer to join our fast-paced technical team in Lekki. This role is essential to ensuring the reliability, availability, and optimal performance of our IT and telecommunications infrastructure.As a NOC Engineer, you will be responsible for real-time network monitoring, incident response, and the overall health of critical network components. If you are detail-oriented, technically sound, and thrive in high-pressure environments, wed love to meet you.Key ResponsibilitiesConduct continuous 24/7 network monitoring and surveillance to detect faults and performance degradation.Administer system-level tasks across all elements of the network.Identify and troubleshoot potential problems proactively to prevent outages and service degradation.Analyze network traffic patterns, flag anomalies, and escalate concerns to the design or engineering teams.Resolve issues within the NOC or escalate to third-level support when required.Maintain incident logs and use network monitoring and diagnostic tools effectively.Monitor key vendor SLAs and report non-compliance or service gaps.Ensure timely resolution of incidents and customer-reported issues in alignment with SLAs.Collaborate across internal teams to improve system reliability and operational workflows.Requirements & QualificationsEducation:B.Sc. or HND in Computer Science, Computer Engineering, Telecommunications, or a related technical discipline.Experience:Minimum of 2 - 4 years in a NOC, telecom operations, or technical support role.Certifications:Required: Cisco Certified Network Associate (CCNA)Preferred: Cisco Certified Network Professional (CCNP) or other relevant networking certificationsTechnical SkillsStrong experience with Cisco switches and IP network administrationSolid understanding of Fixed Wireless Access (FWA) and microwave technologies (PtP/PtMP)Knowledge of DWDM/OTN and fiber diagnostic tools (OTDR, E-Analyzer, SDH Analyzer)Skilled in analyzing OSI layer interactions for troubleshooting network issuesFamiliarity with NOC monitoring systems, alerting platforms, and ticketing toolsCapable of logical fault isolation under pressure and minimal supervisionExperience supporting telecommunications or ISP-level networksSoft SkillsExcellent verbal and written communicationAnalytical thinking and sound decision-making under pressureDisciplined, self-motivated, and capable of independent troubleshootingAdaptability to work within multicultural and high-demand environmentsShift RequirementsWillingness to work on a 24/7 rotating shift, including weekends and public holidaysBenefitsCompetitive net monthly salary: 250,000Health Insurance CoveragePension ContributionsAirtime/Data AllowanceOngoing Training & Certification SupportCareer advancement opportunities within a fast-growing technology-driven companyHow to ApplyQualified and interested candidates should submit their CV and a brief cover letter via the portal:Subject Line: Application for Network Operations Center (NOC) Engineer Lekki