Human Resource Officer

Lagos, Lagos State
Permanent
Full-time

1 month ago
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Our client is poised to transform cross-border payments for businesses by taking a unique approach. Their mission is to empower businesses of every scale with personalized and limitless financial access. To date, our client has successfully facilitated this for more than 250 businesses, managing transactions exceeding $500 million. With offices strategically located in Ghana, Nigeria, Kenya, the UK, US, Canada, and Dubai, our client is committed to redefining the landscape of international financial solutions.Role Overview:The HR Officer will play a key role in translating business objectives into performance outcomes. You will be responsible for designing and managing Key Performance Indicators (KPIs) across teams, and ensuring staff performance is tracked, reviewed, and optimized. This is a high-impact role suited to someone with a strategic mindset, data-driven approach, and strong interpersonal skillsJob Type: Full Time/ PermanentWorkplace: HybridJob Location: NigeriaRequirements:

4+ years of HR experience, with at least 2 years focused on performance management or KPI setting.
Strong knowledge of performance frameworks (e.g., OKRs, SMART goals).
Strong written and verbal communication skills, ability to exercise tact and discretion
Ability to facilitate and coach team leads in conducting appraisals.
You have impeccable judgement and ability to balance the needs of the company and employees alike.
Possess strong project management and Excel/Google Sheet skills.
You have a passion to help others succeed and genuinely believe that talent is the greatest asset of any company.
Experience in a fast-paced or multi-country business environment is a plus.
Experience in Fintech and Payments
Experience in a startup environment

Responsibilities:KPI Development & Alignment:

Work with department heads to define and set individual and team KPIs aligned with organizational goals.
Ensure KPI documentation is clear, accessible, and consistently reviewed.

Performance Management:

Drive and manage the company’s performance review cycles (quarterly).
Ensure all managers have tools and support to conduct effective appraisals.
Track performance trends and flag areas of concern or excellence.

Staff Engagement & Accountability:

Regularly engage staff to clarify expectations and provide feedback loops.
Support underperforming employees with development plans in collaboration with their managers.

Data Analysis & Reporting:

Maintain accurate records of performance outcomes across teams.
Prepare reports for leadership on individual and departmental performance metrics.

People Operations Support:

Support the People team on learning & development programs, onboarding, and cultural alignment.
Ensure performance-related policies are well communicated and updated as needed.

Auditing and Controls:

Carry out audit checks within core people processes to ensure tasks have been fulfilled accurately.
Regular data audits to ensure our data is accurate and complete.
Ad hoc audits of critical documentation, for example: right to work documents, employment contracts, options certificates.

Benefits

Flexible public holidays, get days off to celebrate your birthday and swap days off according to your values and beliefs
Competitive salary, they tailor their compensation for the best because their people are their greatest asset
Premium healthcare plan, giving you the best because our client cares

Black Pen Recruitment