General Manager Job at Merat Hotel and Suites
- Yola, Adamawa State
- Permanent
- Full-time
Job Location: Yola, Adamawa
Employment Type: Full-timeEssential Job Responsibilities
The roles and responsibilities of the General Manager include but not limited to:
- Leading the commercial and operational activities of the hotel
- Lead and develops a business plan to drive owner returns
- Recruiting, leading, managing and motivating a strong team, upskilling, measuring and managing performance
- Reviews and implements strategic initiatives to drive commercial performance across the Hotel and its facilities
- Prioritizes relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities
- Meet all financial review with department heads and available supervisors
- Ensure that the department heads maintain budgeted productivity levels
- Adhere to all Merat Hotel and Suites’ policies and procedures and train new staff to ensure compliance
- Create a positive team-oriented environment which focuses on the guest, through employee development and motivation
- Ensure complete processing of invoices daily
- Ensure that all appropriate information for financial documents is received by the corporate office monthly in compliance with the monthly accounting calendar
- Play a vital role in hotel sales effort, including calling on top ten accounts, meeting clients, hosting luncheons and receptions and meeting with on-site contacts on a daily, weekly, and monthly basis.
- Tour the operating departments daily, making adjustments as needed via departmental needs.
- Conduct weekly staff meetings, including weekly training sessions presented by managers and self-using the steps to effective training according to Merat Hotel and Suite’s standards
- Ensure the cleanliness of the and maintenance of the physical property through inspections and preventive maintenance programs with department leads
- Ensure that employees are at all times attentive, friendly, courteous, and efficient on their interactions with guest, managers and all other employees
- Forecast monthly the hotel’s financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate and accurate forecast.
- Prepare and conduct interviews, perform annual appraisals and ensure department leads are in compliance with standards in their administration of appraisals.
- Ensure high levels of customer satisfaction through personalized service and attention to guest needs.
- Recruit, train, and manage hotel staff, fostering a positive and collaborative work environment.
- Monitor and analyze financial performance, prepare budgets, and implement cost-saving measures.
- Maintain strong relationships with vendors, suppliers, and local community partners.
- Uphold brand standards and ensure compliance with relevant regulations and licensing requirements.
- Implement and maintain effective systems for hotel operations, including reservations, inventory management, and quality control.
Ideal candidate will have:
- Bachelor's Degree in Hospitality Management or a related field (Master's Degree is a plus)
- 5-6 years of previous hotel/resort experience required or similar previous position
- Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs
- Previous experience in a leadership role with a similar hotel brand or business
- Developing accurate and aggressive long and short-range financial objectives consistent with the Brand strategy
- Excellent commitment to service and teamwork
- Must be able to maintain confidentiality of information.
- Strong leadership and interpersonal skills.
- Excellent communication and negotiation abilities.
- In-depth knowledge of hotel management best practices and industry trends.
- Demonstrated ability to drive revenue and profitability.
- Familiarity with relevant software applications (e.g., property management systems).
Interested and qualified candidates should send their Curriculum Vitae and Cover Letter to: using the Job Position and Location as the subject of the email.Note: Merat Hotel and Suites is an equal opportunity, affirmative action employer. We encourage candidates from all backgrounds to apply.
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