Engineer - Roaming VAS Job at MTN Nigeria
MTN Nigeria
- Nigeria
- Permanent
- Full-time
Job Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 2Job Description
- The Roaming VAS Engineer will report to the Manager: Roaming Technology Operations
- The roaming engineer will be responsible for set up, implement, monitor & manage all policies and procedures relating to International Roaming activities
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The role will be accountable to achieve the following objectives:
- To act as a Subject Matter Expert for Roaming VAS in MTN GC
- To perform operation activities on the Roaming VAS platform (Steering, Border Control, GLR, Welcome SMS etc).
- To Configure all parameters linked to the Roaming VAS application
- Implement new IR partner data according to IR.21 specification.
- Implement commercial roaming data for partners announced to be launched commercially.
- Update new IR partner’s data when required.
- Conduct trouble shooting and problem resolutions to all IR related faults or queries.
- Provide technical roaming support to internal divisions within the organization.
- Assist all divisions with roaming related technical problems.
- Liaise with foreign operators, internal departments and external parties with regards to roaming related issues.
- Prepare all required IR reports related to the activities within the roaming section.
- To handle and resolve customer incidents
- To implement traffic routing
- To coordinate and manage vendor activities during the project deployment to guarantee market time and compliance with partner requirements.
- Performing diagnostics, finding the resolution/workaround for trouble
- Supporting escalated fault management.
- Be responsible for Logging and tracking of TAC
- Initiate corrective action for the faults handled.
- conduct analysis of network traffic abnormalities / network congestion/Network KPI
- Performing functional tests
- Implementing work around.
- Manage the root cause of each incident and implement preventive actions to prevent reoccurrence of Faults.
- Determining the risk and impact of implementing the change.
- Creating a Change Plan of the individual change.
- Reviewing the design, develop and implement (part) of the Change Request, within the time frame
- Conducting post review to assure successful implementation along with identification of any external impacts or new requirements
- Activities relating to the change
- Activating rollback plan and invoking Fault Management or other interface process, when applicable.
- Coordinating all CRs for the CAB or ECAB meetings
- Ensuring timely implementation of the requested change
- Ensure Pre and Post Check
- Resolving any issues with the implementation
- End to end Onboarding of new customer
- Handle PM request from other process, analyse and categorize PM requirement
- Review and approve the preventive maintenance procedure and plan of the Preventive Maintenance within timeline SLA.
- Timely review and finalize the Preventive maintenance report
- Make step-by-step guideline and related templates for all kinds of Preventive maintenance service within SLA.
- Developing and maintain technical project documentation.
- Delivering detailed functional and technical analysis against project work packages in line with solution designers in other squads; handshakes on the specifications of the integration points.
- Preparing design documents for the delivery such as Call flows, solution documents, High Level design and Low-level design documents
- Supporting testers for test case preparation, reviews test cases.
- Participating in User Acceptance Testing (UAT) for Messaging projects before production releases.
- Executing RFP/RFP & SOW process if required.
- Working with the solution architect to maintain product roadmaps and target architecture.
- Reviewing and approving vendor design documents; follow-ups vendor development.
- To drive cross-functional projects and alignment, especially with commercial and security teams.
Education:
- Minimum 3-year Academic Degree (B Eng. / BSc Degree preferred)
- Relevant certification/accreditation/membership with professional body as required for role
- Fluent in English and language of country (preferable)
- 5+ years experience in an engineering field
- Expert in SMS/SS7/IP/SMPP data solutions
- Experience with SMS Routing, Hub and Firewall technology
- Knowledge of UNIX-Solaris, AIX, HPUX, Windows, Linux and cloud technology
- Understanding of Change Management Life Cycle Principles
- System Support and Trouble Analysis skills (root cause analysis, alarm management platforms, troubleshooting, etc.)
- Server & System Administration skills
- Knowledge of Analysis Tools
- Hardware installation and repair skills
- Knowledge of OSI network protocol design
- Knowledge of Configuration, Backup, and Restoral processes necessary to support the telephony/voice infrastructure
- Experience using and writing technical documentation
- High level vendor certifications (i.e., CCNA)
- Ability to lead engineering teams
- Expert analytical and problem-solving skills
- Must have experience in eTOM, SID and NGOSS Framework.
- Excellent communication and presentation skills, both verbal and written.
- Ability to solve problems using a creative and logical mind set.
- Worked across diverse cultures and geographies (advantageous)
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