Operation Manager Job at Newrest Nigeria EPZE

• Newrest is hiring Operations Manager for one of its subsidiaries in the world, for an international career.
• Joining Newrest means every day is different, every day is a new challenge.
• You passionate with culinary food, you are driven by operational excellence, by the achievement of objectives, by the rationalization of costs, processes, and organization.
• You are constantly looking for improvement and an international career within the group.

• Infuse the Newrest culture throughout the facility through the managers and by example
• Hold managers accountable for meeting expectations and KPI’s
• Ensure that all policies and procedures are followed per Newrest and client’s requirements
• Communicate effectively with all crew members and team members
• Mentor and coach managers as needed to ensure performance and adherence to policy and culture
• Train, coach and mentor managers and other direct reports in an effort to provide a strong talent bench for succession planning purposes and career advancement within the unit and other units throughout the country.
• Hold team members accountable for all expectations

• Fully responsible for the operations of the entire unit, including production, logistics, supply, safety, quality, personnel and customer service.
• Ensure that all quality and safety procedures and program are adhered to by everyone.
• Ensure that all catering needs are met in a timely manner.
• Meet all KPI’s according to customer requirements and KPI standards
• Properly plan and foresee issues that may cause delays in timely arrival, poor quality, or safety hazard.
• Develop and implement operating methods and procedures designed to eliminate operating problems and improve product quality.

• Stay within proposed budget for all items.
• Drive improvements in productivity, cost reduction, plant output, capacity and waste while continuing to deliver quality products complete and on-time to the customer.

• Ensure that all processes conform to the customer and Newrest specifications
• Comply at all times with good hygiene and manufacturing practices (e.g., hazard analysis and critical control points [HACCP], FIFO)
• Investigate and complete incidents/accidents documentation
• Enforce safety processes and legal requirements for all processes

• Evaluate talent of team members and drive actions to address performance issues and/or behavioral concerns.
• Enhance employee morale by driving engagement and establishing an environment of trust and respect.
• Handle employee and management concerns and escalate concerns to the HR department.

• Bachelor's Degree in Operations Management, Business Management, or related field
• 5-10 years of experience in inflight catering or airport hub environment, manufacturing, logistics, or food industry, indirectly managing 150+ exempt-level employees
• Strong leadership experience with experience in start-up or turnaround environments
• Strong communication skills with the ability to communicate with non-exempt to upper management levels
• Good knowledge of investigation procedures and root cause analysis
• Understanding of lean manufacturing principles and operational processes
• Strong knowledge of HACCP & food safety standards
• Strong ability with Excel, Word, and PowerPoint
• Excellent organizational and motivational skills
• Outstanding attention to detail and observation ability
• Strong analytical skills for the interpretation of data to effectively manage risk

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