General Manager, Hotel Operations

• Ensure high-quality customer service and guest satisfaction.

• Implement strategies to enhance the guest experience, including personalized services.

• Monitor online reviews and guest feedback to drive continuous improvement.

• Supervise daily hotel operations, including front desk, housekeeping, food & beverage, and maintenance.

• Ensure smooth check-in/check-out procedures and efficient room turnovers.

• Monitor inventory levels and coordinate procurement for hotel supplies.

• Enforce health, safety, and sanitation regulations.

• Work with the revenue management team to optimize room rates and occupancy.

• Monitor operational expenses and manage budgets effectively.

• Assist in cost control initiatives without compromising service quality.

• Support sales and marketing efforts to boost bookings and revenue.

• Supervise and provide guidance to department heads and staff

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

• Minimum 7-10 years in hotel operations, with managerial experience.

• Strong leadership, problem-solving, and decision-making skills.

• Excellent communication and interpersonal abilities.

• Ability to work in a fast-paced environment and handle multiple responsibilities.

• Knowledge of financial planning, budgeting, and revenue management

Alan&Grant