Osusu Field Agent Job at Pack 'N' Pay

Pack 'N' Pay

Delta
Permanent
Full-time

21 days ago
Apply easily

Pack ‘N’ Pay is a product of CIC Integrated Services LTD. CIC was created as a wholesale store that supplies food to offshore catering companies to feed the offshore workers. Pack ’N’ Pay was created as a product that would leverage technology to solve the problems of retailers and wholesalers. Pack ‘N’ Pay officially started operations on January 18th 2021 and launched her e-commerce website on March 1st 2021.We are recruiting to fill the position below:Job Position: Osusu Field AgentJob Locations: Sapele, Warri, Asaba - Delta, Aba, Umuahia - Abia, Eket, Uyo - Akwa Ibom, Nnewi, Onitsha - Anambra, Yenagoa - Bayelsa, Nsukka - Enugu, Calabar - Cross River, Owerri - Imo, Abakaliki - Ebonyi, Amuwo-Odofin, Somolu, Alimosho, Kosofe, Mushin, Oshodi-Isolo, Ojo,
Ikorodu, Surulere, Badagry, Agege, Ifako-Ijaiye, Ikeja, Apapa, Ajeromi-Ifelodun, Eti-Osa, Epe, Ibeju-Lekki - Lagos, Osogbo, Ife - Osun, Ibadan - Oyo, Ado-Ekiti - Eiti, Akure - Ondo, Ilorin - Kwara, Benin, Auchi, Ekpoma - Benin, Abeokuta, Ijebu-Ode - Ogun, Yola, Jalingo - Taraba, Gusau, Sokoto - Sokoto, Jos - Plateau
Employment Type: Full-timeJob Summary

We are seeking energetic, passionate, results-driven, and persuasive field agents to drive customer acquisition and retention for our e-commerce platform.
Your primary responsibility will be to encourage people to download and sign up on the app/website, guiding them through onboarding, educating them on how to use it, and following up regularly to ensure timely payments.
You’ll play a critical role in building trust, increasing adoption, and supporting customers throughout their shopping journey.

Key Responsibilities
Customer Acquisition:

Actively engage potential customers in local communities, markets, residential areas, offices, churches, etc.
Encourage them to download and sign up on the app.
Guide users through the onboarding process and explain benefits clearly.

Customer Education:

Explain how the instalment payment system works.
Highlight benefits such as price protection, ease of payment, protection against inflation and product availability.
Answer questions and provide basic support during onboarding.

Follow-Up and Payment Monitoring:

Maintain a list of registered customers and their payment schedules.
Remind customers of upcoming or overdue instalment payments.
Assist customers with payment challenges.

Relationship Building:

Build trust and long-term relationships with customers.
Act as a liaison between the company and customers to address or escalate issues.

Reporting & Feedback:

Provide daily/weekly reports on sign-ups, follow-ups, and customer feedback.
Share field insights to improve product offerings and customer experience.

Requirements

Minimum of NCE/OND (higher qualifications are an advantage).
2–4 years of experience in sales, field marketing, or customer service.

Sales or Marketing Experience (Strongly Preferred):

Candidates with backgrounds in FMCG or fintech agent roles, door-to-door marketing (such as telecoms, solar, or insurance), field activations, or product sampling will have a strong advantage.
Bonus if you have previously worked with sales targets or commissions and are motivated by achieving numbers.
Excellent communication and interpersonal skills.
Confidence in engaging with people from diverse backgrounds.
Tech-savvy; must own a smartphone and be comfortable using mobile apps.
Highly self-motivated and results-driven.
Fluency in English and local languages.

Method of Application
Interested and qualified candidates should send their CV and cover letter to: using the job title as the subject of the mail.

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