Hotel Supervisor Job at Urielsprout Limited

• We are seeking a dedicated and experienced Hotel Supervisor to join our team at our client hotel in Edo State.
• The ideal candidate must reside in Edo State and will be responsible for overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining high service standards.
• The Hotel Supervisor will play a key role in managing staff, coordinating departments, and ensuring compliance with hospitality standards and company policies.

• Supervise daily hotel operations, including front desk, housekeeping, and food & beverage services.
• Ensure that all departments work efficiently and provide top-tier service to guests.
• Monitor and maintain hotel facilities, ensuring cleanliness, safety, and functionality.

• Address guest concerns and complaints professionally, ensuring prompt resolution.
• Enhance guest satisfaction by ensuring smooth check-in/check-out processes and overall service quality.
• Gather and analyze guest feedback to implement improvements.

• Lead, motivate, and manage hotel staff, ensuring high performance and professionalism.
• Conduct regular staff training on hospitality standards, customer service, and operational procedures.
• Schedule and assign tasks to employees while ensuring adequate staffing levels.

• Assist in budgeting, financial planning, and cost control efforts.
• Monitor expenses, revenue, and profitability, ensuring financial targets are met.
• Oversee inventory management, ensuring adequate stock levels and minimizing wastage.

• Ensure adherence to health, safety, and sanitation regulations within the hotel.
• Implement and maintain hotel policies and standard operating procedures.
• Ensure compliance with local hospitality regulations and company guidelines.

• Bachelor’s Degree or Diploma in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in hotel operations, preferably in a supervisory role.
• Must be a resident of Edo State.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills.
• Proficiency in hotel management software and Microsoft Office applications.
• Ability to work flexible hours, including weekends and holidays.

• Leadership: Ability to effectively manage teams and hotel operations.
• Customer Service: Strong focus on guest satisfaction and service excellence.
• Problem-Solving: Capability to handle challenges and resolve guest concerns promptly.
• Attention to Detail: Ensuring high standards in cleanliness, service, and hospitality.
• Multitasking: Ability to handle multiple responsibilities in a fast-paced environment.
• Integrity & Professionalism: Commitment to ethical conduct and maintaining hotel standards.

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