Business Manager - Oncology/Haematology

• Optimize scheduling, bed management, and resource allocation to enhance patient throughput in outpatient, inpatient, and surgical services.
• Work with clinical teams to reduce wait times and improve turnaround times in chemotherapy, brachytherapy sessions.
• Monitor and improve length of stay (LOS) for patients by ensuring coordinated pre- and post-procedural care.
• Implement real-time data tracking to manage patient flow and optimize resource utilization.
• Coordinate with cross-functional teams to ensure seamless transitions between departments (e.g., emergency, oncology, haematology, rehabilitation).

• Ensure adherence to clinical guidelines, accreditation requirements (e.g., JCI, national health regulatory bodies), and patient safety protocols.
• Conduct regular audits and compliance reviews to assess adherence to oncology/haematology treatment pathways.
• Implement standard operating procedures (SOPs) and ensure all staff are trained on best practices in oncology/haematology.
• Work with the Clinical Director and Quality Team to drive continuous monitoring of patient safety indicators.
• Maintain robust documentation and reporting systems for regulatory compliance and hospital governance.

• Implement safety initiatives to reduce hospital-acquired infections, procedural complications, and readmission rates.
• Foster a culture of patient-centered care, ensuring clear communication, patient education, and shared decision-making.
• Address patient complaints and feedback systematically to improve service quality.
• Improve clinical handovers and discharge planning to enhance patient experience and continuity of care.
• Work with the Quality & Patient Safety Team to implement incident reporting systems and root cause analysis for adverse events.

• Lead Kaizen (continuous improvement) initiatives to eliminate inefficiencies and enhance service delivery.
• Conduct Gemba Walks to identify workflow bottlenecks and implement data-driven improvements.
• Use Lean Six Sigma principles to streamline processes and reduce waste (e.g., unnecessary patient transfers, redundant documentation).
• Implement real-time dashboards and KPI tracking to monitor performance and drive improvements.
• Develop and oversee staff engagement programs to encourage frontline participation in process enhancement.

• Serve as the secretariat for directorate meetings, ensuring proper documentation, agenda setting, and follow-ups.
• Prepare and distribute minutes of meetings, action logs, and status reports for the Clinical Director and COO.
• Maintain an up-to-date repository of key policies, SOPs, governance documents, and clinical guidelines for the directorate.
• Ensure timely submission of reports, financial summaries, operational updates, and compliance documentation to hospital leadership.
• Act as a key liaison between clinical leadership and hospital administration, ensuring smooth communication and execution of strategic directives.
• Coordinate cross-departmental meetings and performance review sessions to track progress against key operational objectives.

• Master's degree in healthcare administration, Business Administration, Operations Management, or related field is highly preferred.
• Bachelor's degree in business administration, Healthcare Management, or a related field.

• Project Management or similar certification is an added advantage.

• Minimum of 5-7 years of administrative experience in a hospital operation, service management, or business management in a healthcare setting.
• Strong knowledge of clinical governance, patient safety, and regulatory compliance in oncology and haematology services.
• Experience implementing Lean Six Sigma, Kaizen or other process improvement methodologies.
• Data analysis and performance tracking skills to drive decision making.
• Excellent communication, leadership and stakeholder management skills.
• Proven experience in committee/ Secretariat roles, governance support and documentation management.

• In-depth knowledge of Lean Six Sigma, Kaizen or other process improvement methodologies.
• Understanding of hospital operations, particularly in the oncology and haematology services.
• Knowledge of regulatory requirements and compliance standards (e.g., Joint Commission International).
• Familiarity with medical terminology and procedures
• Knowledge of project management methodologies

• Lean Six Sigma, Kaizen or other process improvement methodologies.
• Strong leadership and conflict resolution skills
• Excellent organizational and time management skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong communication and interpersonal skills.
• Strong problem-solving skills and ability to work independently with minimal supervision

• Professional attitude towards work
• Shares the AMCE's vision.
• High attention to detail
• Ability to adapt to changing priorities and manage stressful situations effectively
• Openness to new ideas and continuous improvement
• Ability to manage multiple tasks simultaneously

Deloitte