Outsourcing, PEO/EOR Manager

• Proven track record as a self-starter who thrives on ownership and measurable results
• Passion for HR with a growth mindset that views challenges as opportunities
• Experience driving business unit growth and scaling operations

• 4+ years of hands-on experience managing multiple HR accounts across diverse industries
• Deep knowledge of payroll systems, employment compliance, labor law, and employee relations
• Strong understanding of PEO/EOR models, international employment regulations, and cross-border compliance
• Proficiency with HRIS platforms and data analytics for strategic decision-making

• Exceptional ability to build trust and cultivate long-term client relationships
• Proven success in account management, retention, and expansion
• Experience developing new business and penetrating untapped markets

• Thrives in fast-paced, dynamic environments with competing priorities
• Tech-savvy approach to streamlining processes and enhancing service delivery
• Independent operator who maintains high standards while managing multiple stakeholders

• Own P&L responsibility for the outsourcing division and drive sustainable growth
• Develop and execute strategies for new client acquisition across target industries
• Build scalable frameworks and processes that support rapid business expansion

• Design and implement end-to-end HR solutions including PEO/EOR services, payroll processing, benefits administration, talent acquisition, performance management, and employee relations
• Ensure seamless onboarding and ongoing support for clients expanding locally, internationally across Africa.
• Manage complex multi-jurisdiction compliance requirements and regulatory updates

• Serve as the strategic HR partner and primary point of contact for key accounts
• Collaborate with clients to understand their unique business needs and growth objectives
• Deliver customized solutions that align with their people strategy and operational goals

• Implement and optimize HRIS systems to enhance data management, reporting, and client experience
• Stay current with global employment trends, regulatory changes, and industry best practices
• Build efficient systems and processes that scale with business growth

• Drive measurable revenue growth through client retention rates above 95% and strategic account expansion
• Achieve new client acquisition targets while maintaining service quality standards
• Build a sustainable pipeline of prospects and convert leads into long-term partnerships

• Deliver HR solutions that consistently exceed client expectations and strengthen their competitive advantage
• Maintain 100% compliance across all managed accounts and jurisdictions
• Achieve industry-leading client satisfaction scores through trusted partnership approach

• Build scalable systems and processes that enhance both client and internal team performance
• Optimize service delivery models to improve margins while maintaining premium quality
• Develop team capabilities and knowledge base to support continued growth

• Bachelor's degree in Human Resources, Business Administration, International Business, or related field
• Minimum 4 years of progressive HR experience with multi-account management responsibility
• Demonstrated experience with PEO/EOR services or international HR operations preferred

• Comprehensive knowledge of HR functions, employment law, tax regulations, and compliance requirements
• Experience with global payroll systems, HRIS platforms, and HR analytics tools
• Understanding of international employment regulations and cross-border compliance frameworks

• Excellent written and verbal communication skills with ability to present to C-level executives
• Strong analytical, problem-solving, and strategic thinking abilities
• Proven client relationship management and business development skills
• Project management experience with ability to coordinate complex, multi-stakeholder initiatives

• Professional HR certifications (SHRM-CP, PHR, GPHR) highly valued
• Experience with specific PEO/EOR platforms or international expansion projects
• Multilingual capabilities for global client support

• Navigate evolving international employment laws and multi-jurisdiction regulatory requirements
• Balance client needs with compliance obligations across different legal frameworks
• Stay ahead of legislative changes that impact global employment and taxation

• Manage multiple high-value accounts simultaneously while maintaining exceptional service quality
• Coordinate cross-functional teams and external partners to deliver seamless client experiences
• Balance growth objectives with operational excellence and risk management

• Drive aggressive growth targets while building sustainable competitive advantages
• Adapt service offerings to meet evolving market needs and client expectations
• Position Careerbuddy as the preferred partner in an increasingly competitive landscape

• Competitive base salary with performance-based incentives tied to business unit growth
• Comprehensive health, dental, and wellness benefits package

• Full-time remote position with flexible schedule and results-focused culture
• Collaborative, inclusive team environment that values diverse perspectives
• Direct access to leadership and opportunity to influence company strategy

• Ownership of a high-growth business unit with significant expansion potential
• Opportunity to build and lead a team as the division scales
• Exposure to international markets and cutting-edge HR technology solutions

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