IT Operations Assistant

  • Ibadan, Oyo State
  • Permanent
  • Part-time
  • 19 hours ago
  • Apply easily
The International Institute of Tropical Agriculture seeks suitable Nigeria Nationals for the position below at the Institute’s headquarter in Ibadan.Position: IT Operations AssistantDuration: 6 months’ renewableLocation: IbadanClosing Date: 10 September 2025DUTIES:
  • Work along with other SPOC (Single Point of Contact) to receive and record all request/issues/complaints/incidents from end-user.
  • Assign tickets already logged via the Institutional helpdesk- FreshService to the available ServiceDesk Analyst.
  • Log, receive and respond to incident/request/problem on FreshService.
  • Follow-up on all tickets assigned and from end-user to completion and resolutions.
  • Ensure that all requests and enquiries on IT matters and activities are promptly attended to and closed correctly with the appropriate response to the satisfaction of the customer.
  • Work with end-users to identify and deliver required PC service levels.
  • Assess malfunctions of computer hardware of software applications to determine appropriate actions to maintain computer and network operations.
  • Perform any other duty as may be assigned by the Supervisor.
RequirementsQUALIFICATION:National Diploma in Computer Science, Engineering, Electrical/Mechanical Engineering, Information Technology or related field with a minimum of six (6) years’ experience performing similar role in a well-structured environment.COMPETENCIES:The ideal candidate must:
  • Have good client relation and management, Customer Services Relation, Microsoft Client technologies management (Wins 7, 8, 10, 11).
  • Be able to work both during working hours and required to be available when work demands during non-working hours.
BenefitsWe offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.

Workable