Customer Relationship Manager Job at Interrand Homes & Properties Limited

• The Customer Relationship Manager is responsible for building and maintaining strong relationships with clients to enhance customer satisfaction and loyalty.
• This role involves managing client inquiries, resolving issues, tracking customer interactions, and supporting the sales and marketing teams to ensure the highest level of service delivery.

• Serve as the primary point of contact for clients and handle all communications professionally.
• Respond promptly to inquiries, requests, and complaints via phone, email, or physical meetings.
• Ensure all clients receive timely feedback and resolutions to their concerns.

• Build lasting relationships with existing and potential customers through regular follow-ups.
• Understand client needs and provide solutions to enhance customer satisfaction.
• Track and maintain records of customer interactions, feedback, and transactions.

• Support the sales team in client onboarding and post-sales service.
• Follow up on leads, renewals, referrals, and upselling opportunities.
• Monitor customer satisfaction levels and generate retention strategies.

• Maintain and update the CRM system/database with accurate client records.
• Track client status, purchase history, feedback, and complaints.
• Generate periodic reports for management on client trends and concerns.

• Gather customer feedback on services, offers, and overall experience.
• Prepare reports on customer satisfaction, retention, and complaints resolution.
• Suggest improvements in service delivery based on customer insights.

• Liaise with internal departments (sales, marketing, admin, etc.) to resolve client issues.
• Coordinate client meetings, calls, and engagement events.
• Ensure the brand maintains a high level of professionalism in client interactions.

• Bachelor’s Degree in Business Administration, Marketing, Customer Service, or related field.
• Minimum of 2–7 years of experience in customer service, client relations, or sales support.
• Excellent communication and interpersonal skills: CRMs must be able to communicate effectively with customers, build rapport, and resolve conflicts.
• Strong problem-solving and conflict-resolution skills: They need to be able to identify and address customer issues quickly and efficiently.
• Analytical skills: The ability to analyze customer data and identify trends is essential.
• Proficiency in CRM software and other relevant technologies: Knowledge of CRM systems and other tools is important for managing customer interactions and data.
• Ability to work independently and as part of a team: CRMs need to be able to manage their own workload and collaborate effectively with others.
• Customer-oriented mindset: A genuine desire to help customers and ensure their satisfaction is crucial.
• Experience in customer service or sales: Previous experience in these areas is often preferred.

Jobgurus