Customer Relationship / Social Media Manager Job at Espritsor Enterprises

• We are looking for a Customer Service/Social Media Manager to join her team.
• If you are a proactive, creative, and customer-focused individual with a flair for social media, we want to hear from you.

• ?Customer Service: Manage all customer inquiries and feedback across social media platforms, email, and phone. You will resolve issues promptly and professionally to ensure a positive customer experience.
• ?Social Media Management: Develop and implement social media strategies to increase brand visibility and engagement. You will create, schedule, and publish engaging content and interact with our online community.
• ?Content Creation: Collaborate with the creative team to produce visually appealing and on-brand content, including posts, stories, and short-form videos.
• ?Community Engagement: Monitor social media channels for trends and opportunities to engage with our audience.

• ?Education: A Bachelor's Degree or Higher National Diploma in Communications, Marketing, or a related field.
• ?Experience: A minimum of 2 - 3 years of proven experience in social media management and customer service, preferably within the fashion or creative industry.

• Must be friendly and an excellent communicator
• Must be highly experienced in handling difficult clients and managing logistics
• Must have excellent stress management skills
• ?Proficiency in social media management tools (e.g., Meta business, canva, capcut, Buffer, Hootsuite).
• ?Excellent written and verbal communication skills.
• Must be experienced with Instagram, tiktok and shopify.
• Must experienced in video editing.
• ?Ability to speak French is highly desirable.
• ?Personal Attributes: Must be creative, detail-oriented, a problem-solver, and able to work in a fast-paced environment.

Jobgurus