Guest Experience Liaison Specialist

• Conduct a mandatory safety briefing before each session: outline bay rules, club-handling guidelines, and emergency procedures.

• Provide a concise, engaging tutorial on the Trackman interface: registration, game selection, club tracking features, and scoring.

• Offer personalized swing tips—demonstrate grips, stances, and basic swing mechanics for first-time golfers.

• Assist guests with technology glitches or questions; escalate hardware/software issues to the Golf X Business Manager.

• Monitor bay activity continuously to enforce safety protocols and intervene if unsafe play is observed.

• Gather guest feedback on their experience and share insights with the management team to refine training materials.

• A strong passion for golf fundamentals.

• 2+ years prior experience in sports coaching, recreation centers, or interactive-tech venues.

• Comfortable leading small groups and tailoring instruction to diverse skill levels.

• Strong safety awareness and risk mitigation

• Tech-savvy aptitude with gaming/tracking platforms

• Patient, enthusiastic customer engagement

Alan&Grant