Head of Operations- Lagos

Lagos, Lagos State
Permanent
Full-time

14 days ago

Job Description:Our client is a leading boutique interior design firm that specializes in high-end commercial and hospitality projects for leading global clients. They are committed to delivering exceptional design and execution that transforms spaces and elevates brands. They are looking to hire a strategic Head of Operations in Lagos to join their leadership team and ensure their business runs like a well-curated space.Role OverviewThe Head of Operations will oversee all operational aspects of the firm, ensuring smooth execution of design projects from concept to completion. This role requires a detail-oriented, proactive leader who thrives in a fast-paced creative environment and can bridge the gap between creative vision and operational excellence. You will be responsible for streamlining processes, managing resources, and implementing systems thatsupport growth, profitability, and client satisfaction.Key ResponsibilitiesOperational Leadership

Lead and manage day-to-day operations across design, procurement, and project execution functions.

Develop and maintain operational systems, policies, and workflows to improve efficiency.

Ensure all projects meet budget, timeline, and quality targets.

Monitor compliance with building and safety codes, and other regulations.

Obtain all necessary permits, licenses and bid documentation.

Team & Resource Management

Optimize resource allocation across multiple concurrent projects.

Foster a collaborative culture between the operations teams.

Propose and implement a plan to ensure that wastage/errors on projects remain within the

5% margin of total project cost.Financial Oversight

Partner with leadership on budgeting, forecasting, and profitability analysis.

Monitor project costs, vendor payments, and cash flow.

Identify cost-saving measures without compromising design integrity.

Vendor & Client Coordination

Manage relationships with key suppliers, contractors, and service providers.

Ensure contracts, agreements, and compliance documents are current and accurate.

Support client communication for operational matters, ensuring a premium service experience.

Strategic Growth

Identify opportunities for process improvement, service expansion, and operational innovation.

Lead technology adoption for project management, procurement tracking, and client communications.

Contribute to strategic planning and firm-wide goal setting.

Experience & Qualifications

Minimum of 7+ years of operations leadership experience, mandatorily in a creative services,architecture, or design firm

Strong understanding of project management, financial oversight, and vendor negotiations.

Master’s Degree in Business Administration or related field

PMP / PRINCE2 and other international project management certifications is a plus

Experience in management, from conception to delivery

An ability to prepare and interpret flowcharts, schedules and step-by-step action plans

Good knowledge of statutory and safety regulations/requirements.

Strong project planning, organizing, supervising, controlling and time management skills

Strong interpersonal and leadership skills.

Familiarity with risk management and quality assurance control

Strong working knowledge of Google Suite, MS Office and Project Management applications.

Skills & Attributes

Honest; with high personal values and ethics

Motivated to succeed and always seek opportunity for improvement of self and team in improving knowledge, expertise and industry awareness

Is dependable, sets goals for self and team following through to completion

Creative and strategic problem solver; ‘weighs’ options, then plans strategy for execution with second options available.

Creative in nature; likes to explore and learn from new experiences.

Projects self-confidence to others and is comfortable speaking and presenting in a group setting in a convincing, articulate and polished manner that reflects expertise and industry knowledge.

Maintains a positive, open ‘can do attitude’ to staff, team and Client

Highly analytical, understands the business side of the Interior Design industry and delivers accordingly.

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