Head of Business Operations
- Lagos, Lagos State
- Permanent
- Full-time
Location: Island, Lagos
Employment Type: Full-time (Onsite)Job Summary
The Head of Business Operations will oversee the strategic and day-to-day management of the company’s operations, driving business growth, operational efficiency, and customer satisfaction. The role requires a seasoned professional with over 10 years of experience in business leadership, marketing, growth strategies, customer relations, and digital/online marketing. The ideal candidate will combine operational excellence with modern, innovative business practices to scale the company sustainably.Key Responsibilities
Strategic Leadership & Business Growth
- Develop and implement operational strategies aligned with the company’s goals.
- Identify new market opportunities and lead business expansion initiatives.
- Collaborate with senior leadership to set revenue, profitability, and growth targets.
- Oversee marketing strategies including digital campaigns, branding, and product positioning.
- Leverage online marketing tools (SEO, SEM, social media, email marketing) to drive brand visibility and lead generation.
- Monitor market trends and competitor activities to inform growth strategies.
- Streamline operational processes for efficiency and cost-effectiveness.
- Oversee resource allocation, budgeting, and operational forecasting.
- Ensure compliance with regulatory and internal policies.
- Design and implement customer success strategies to improve client satisfaction.
- Establish and maintain long-term relationships with key clients and partners.
- Use data analytics and feedback to enhance customer experience.
- Lead, coach, and mentor the operations, marketing, and customer success teams.
- Build a high-performance culture with clear accountability and growth opportunities.
- Facilitate cross-functional collaboration between departments.
- Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred).
- Minimum of 10 years of progressive experience in business operations, marketing, or growth management.
- Proven track record in scaling businesses and leading operational transformation.
- Strong background in digital and online marketing strategies.
- Excellent leadership, communication, and decision-making skills.
- Data-driven mindset with expertise in business analytics tools.