Head of Operations

Co-Creation Hub

  • Lagos, Lagos State
  • Permanent
  • Full-time
  • 16 days ago
Company DescriptionCcHUB is Africa's leading innovation and creative ecosystem builder, dedicated to nurturing talent, ideas, and startups across the continent. In 2010, we began as Nigeria's premier innovation center, dedicated to accelerating the application of social capital and technology for economic prosperity in Nigeria. We have since grown our physical presence to five cities (Lagos, Abuja, Kigali, Nairobi, and Windhoek) across Africa, and we work closely with stakeholders - including entrepreneurs, civil society organizations, government, and private sector - to identify and nurture novel solutions to social challenges in Africa.In 2017, Co-Creation HUB launched Growth Capital in partnership with Omidyar Network, Bank of Industry, and Venture Garden Group to provide early-stage funding for startups driving social change. In February 2019, Co-creation HUB opened a Design Lab in Kigali, Rwanda, focusing on Research and Development and Human-Centered Design to enable innovation for social impact. Our Kigali Centre collaborates with global stakeholders to explore the application of technology in addressing Africa's systemic problems in education, public health, governance, and other areas of our work. In September 2019, we expanded our footprint by acquiring iHUB in Nairobi, Kenya, strengthening our commitment to supporting entrepreneurs and innovators across the continent. In 2020, we launched CcHUB Syndicate, an investment vehicle designed to improve capital access for startups and bridge the funding gap in Africa's innovation ecosystem. In 2021, we established the Creative Economy Practice to drive the growth of Africa's creative economy by applying innovation and technology. In 2023, we further expanded our presence by opening the Co-creation HUB in Windhoek, Namibia. These expansions have been intentional in contributing to our vision to be Africa's leading pan-African creative and innovation ecosystem enabler.Since its establishment, CcHUB has supported the development and launch of over 10,000 innovative technology companies that address social challenges across Africa in areas such as budget transparency, agtech, education, fintech, healthcare delivery, the creative economy, and sustainability.Job DescriptionJob PurposeThe Head of Operations will lead the transformation and professionalisation of CcHUB's support functions, ensuring efficient, scalable, and compliant operations across all geographies. This role will oversee the administration, IT, procurement, and facilities management functions, driving process excellence, strong internal controls, and cost-effective service delivery.A critical part of the role is providing strategic and operational leadership on premises and facilities management, ensuring that all locations are fit-for-purpose, optimised for efficiency, and support the organisation's growth across Africa.The Head of Operations will work closely with other senior leaders to strengthen business continuity, operational risk management, and regulatory compliance as CcHUB maintains its Pan-African footprint.Duties and Responsibilities1. Operations Strategy & Transformation
  • Lead the professionalisation of CcHUB's operations, consolidating and streamlining administrative, IT, procurement, and facilities management functions under one cohesive strategy.
  • Develop and implement operational policies, SOPs, and tools to ensure efficiency, scalability, and compliance across all offices and hubs.
  • Drive the digitization of operational processes and optimise the use of technology in operations and admin services.
2. Premises & Facility Management
  • Provide strategic advice to leadership on premises optimisation, working towards securing fit-for-purpose locations in all CcHUB hubs, including transitions to owned premises where appropriate (e.g., Nigeria).
  • Lead ongoing assessment of real estate needs, space optimisation, cost-effectiveness, and environmental sustainability of all hubs and partner spaces.
  • Oversee maintenance, health & safety, and compliance across all CcHUB-owned and supported premises.
3. Procurement & Vendor Management
  • Establish a centralised procurement system, ensuring competitive sourcing, transparent processes, and alignment with donor compliance requirements.
  • Manage contracts and service-level agreements with vendors, ensuring service quality and cost optimisation.
Develop vendor performance management frameworks.4. IT Infrastructure and Digital Tools Management
  • Oversee IT service delivery, infrastructure, and digital systems across all locations, ensuring reliable and secure operations.
  • Implement cybersecurity and data protection protocols in line with regulatory and donor requirements.
  • Support the implementation of digital productivity and collaboration tools across the organization.
5. Internal Controls, Compliance & Risk ManagementStrengthen internal controls across operations, procurement, and facilities to ensure full compliance with financial, safeguarding, and donor requirements.Collaborate with the Finance, PMU, and People teams to ensure that risk registers, audits, and compliance plans are in place and effectively implemented.Lead operational readiness and business continuity planning across locations.6. Team Leadership & Capacity Building
  • Lead and build the Operations team to create a high-performing, customer-focused unit.
  • Mentor and support staff in their professional growth and development, aligning with organisational values.Promote a culture of operational excellence, accountability, and continuous improvement.
Key Performance Indicators * Professionalisation of Operations
  • Premises Optimisation & Advisory
  • Procurement Transformation
  • Operational Efficiency and Risk Management
  • IT & Infrastructure Management
  • Team Capacity Building & Performance
QualificationsEssential
  • Strong leadership and team management skills.
  • Strategic and operational planning capability.
  • Expertise in facilities management and real estate advisory.
  • Sound knowledge of procurement best practices and contract management.
  • Strong understanding of IT infrastructure and operations in a multi-country, multi-location organization.
  • Excellent risk management and internal control orientation.
  • Strong financial and budgeting literacy as it relates to operations.
Experience
  • Minimum of 10 years progressive operations leadership experience in a mid-to-large scale organization, preferably across multiple African markets.
  • Proven track record of leading operations transformation or professionalisation efforts.
  • Experience managing facilities in dynamic, creative, or technology-driven work environments.
  • Experience supporting donor-funded and grant-funded programs is an advantage.
Qualifications
  • Bachelor's degree in Business Administration, Operations Management, or a related field. A Master's degree is preferred.
  • Professional certifications in Operations, Facilities Management, Procurement, or IT Service Management (e.g., PMP, PRINCE2, CIPS, IFMA, ITIL) are desirable.
Additional InformationPlease note this is an onsite role in based in our Lagos officeCo-creation HUB (CcHUB) is an equal opportunity employer. We are committed to building a diverse, inclusive and vibrant workforce that reflects the communities we live in and serve. We strive to create an environment where every employee is valued, supported and empowered to achieve their full potential. We provide equal access to opportunity and treat each other with respect and care and require that our business partners also abide by these commitments, and we monitor their performance in respect of human rights on an ongoing basis.
CcHUB does not discriminate in any aspect of employment. By promoting fairness, encouraging inclusive practices, and committing to continuous learning, we aim to attract, retain, and nurture a broad pool of talent, ensuring a rewarding and high-performing workplace for all.

Co-Creation Hub