
Operations Manager
- Lagos, Lagos State
- Permanent
- Full-time
- Lead and manage logistics teams, including driver
- Provide training, development, and performance feedback to team members.
- Ensure efficient workforce allocation, scheduling, and shift management
- Handle any escalated customer issues related to logistics and resolve them in a timely and satisfactory manner.
- Maintain strong communication with clients to ensure their logistics needs are met.
- Identify opportunities for process improvements and implement solutions to streamline operations.
- Oversee daily logistics operations, including routing, and vehicle tracking.
- Develop and implement strategies to improve operational efficiency, reduce costs, and ensure timely delivery of services.
- Monitor and maintain optimal inventory levels and coordinate with the procurement team.
- Ensure that all customer orders are fulfilled on time and in line with service-level agreements.
- Develop and monitor key performance indicators (KPIs) to track operational performance and productivity.
- Manage operational budgets, track expenses, and ensure cost-effective use of resources.
- Identify areas for cost reduction and implement strategies to minimize operational costs without compromising service quality
- Manage the company’s fleet of vehicles, ensuring regular maintenance, compliance with safety regulations, and efficient use.
- Work with vendors and third-party service providers for vehicle repairs and servicing as needed.
- Bachelor's Degree in any field, with up to 2 years of relevant experience in a logistics company.
- Strong understanding of procurement and logistics processes.
- Prior experience working with a vehicle leasing company.
- Proficiency in Microsoft Excel, PowerPoint, and Outlook.
- Typing speed of 60 words per minute.
- Exceptional communication, negotiation, analytical, and presentation skills