Operations Manager
- Lagos, Lagos State
- ₦ 170,000-200,000 per month
- Permanent
- Full-time
Industry: Recruitment / HR Consulting
Employment Type: Full-Time
Experience Level: Minimum 5 years
Salary Range: 170,000-200,000 monthly (net)
Start Date: ImmediatePosition OverviewWe are hiring a highly organized and results-oriented Operations Manager to lead and coordinate business development, recruitment delivery, and financial operations for our HR consulting and recruitment firm. This role requires a strategic thinker with hands-on leadership ability, excellent cross-functional coordination, and deep operational insight into recruitment workflows and revenue generation.The ideal candidate will have at least 5 years of experience managing operations in a structured professional services environment (recruitment, consulting, or business services preferred).Key Responsibilities (by Function)1. Business Development OversightMonitor client acquisition, SLA signings, and monthly revenue deliveryReview and analyze weekly BD reports and sales pipelinesEnsure SLAs are operationally feasible and aligned with recruiter capacityProvide strategic support during large-client pitches and pricing proposals2. Recruitment Delivery ManagementOversee and manage recruitment placement delivery across all sectorsTrack volume and quality of CV submissions per SLAApprove recruitment capacity plans based on BD projections and SLA expectationsEnsure adherence to recruitment KPIs, e.g., 5 CVs within 5 business days3. Finance & Revenue OversightSupervise invoice generation, payment tracking, and collectionsApprove client billing and ensure proper documentationLead monthly and quarterly revenue forecastingManage internal budget allocations and expense approvals4. Performance Monitoring & Strategy ExecutionConduct monthly performance reviews with Business Development and Operations teamsDesign and implement cross-functional improvement initiativesLead strategic planning meetings with senior managementTrack KPIs across functions and adjust tactics to improve delivery and revenueQualifications & RequirementsBachelor's degree in Business Administration, Operations Management, or a related field (MBA is an advantage)Minimum of 5 years experience in operations, preferably in HR, recruitment, or consulting industriesStrong leadership, analytical, and decision-making abilitiesProven track record in managing multi-department performanceExperience in budgeting, forecasting, and process optimizationExcellent written and verbal communication skillsProficiency with tools such as Excel, Google Sheets, CRM, and project management platformsBenefitsCompetitive monthly salary: 170,000-200,000 (net)Opportunity to work in a high-impact leadership roleCareer growth and leadership development pathwaysExposure to strategic client accounts and industry leadersAccess to professional development and performance bonuses (based on results)Supportive team culture with clear KPIs and performance tracking toolsHow to ApplyInterested and qualified candidates should send their CV and a brief cover letter explaining their relevant experience to:Subject Line: Operations Manager Ikeja (Onsite)