Business Manager - Diagnostic Services

• Optimize scheduling, resource allocation, and equipment utilization to enhance patient throughput in diagnostic services (e.g., imaging, laboratory).
• Work with clinical teams to reduce wait times and improve turnaround times for diagnostic procedures and test results.
• Monitor and improve patient flow through the diagnostic process, from referral to reporting.
• Implement real-time data tracking to manage patient flow and optimize resource utilization.
• Coordinate with cross-functional teams to ensure seamless transitions between departments and diagnostic services.

• Ensure adherence to clinical guidelines, accreditation requirements (e.g., JCI, national health regulatory bodies), and patient safety protocols specific to diagnostic services.
• Conduct regular audits and compliance reviews to assess adherence to diagnostic testing pathways and reporting standards.
• Implement standard operating procedures (SOPs) and ensure all staff are trained on best practices in diagnostic testing and patient care.
• Work with the Clinical Director and Quality Team to drive continuous monitoring of patient safety indicators within the Diagnostics Directorate.
• Maintain robust documentation and reporting systems for regulatory compliance and hospital governance.

• Implement safety initiatives to reduce errors in diagnostic testing, ensure proper equipment maintenance, and minimize risks to patients.
• Foster a culture of patient-centered care, ensuring clear communication, patient education, and timely communication of results.
• Address patient complaints and feedback systematically to improve service quality within the Diagnostics Directorate.
• Improve communication and coordination between diagnostic services and referring physicians to enhance patient experience and continuity of care.
• Work with the Quality & Patient Safety Team to implement incident reporting systems and root cause analysis for adverse events related to diagnostics.

• Lead Kaizen (continuous improvement) initiatives to eliminate inefficiencies and enhance service delivery within the Diagnostics Directorate.
• Conduct Gemba Walks to identify workflow bottlenecks and implement data-driven improvements.
• Use Lean Six Sigma principles to streamline processes and reduce waste (e.g., unnecessary patient transfers, redundant testing, delays in reporting).
• Implement real-time dashboards and KPI tracking to monitor performance and drive improvements.
• Develop and oversee staff engagement programs to encourage frontline participation in process enhancement within the Diagnostics Directorate.

• Serve as the secretariat for directorate meetings, ensuring proper documentation, agenda setting, and follow-ups.
• Prepare and distribute minutes of meetings, action logs, and status reports for the Clinical Director and COO.
• Maintain an up-to-date repository of key policies, SOPs, governance documents, and clinical guidelines for the Diagnostics Directorate.
• Ensure timely submission of reports, operational updates, and compliance documentation to hospital leadership.
• Act as a key liaison between clinical leadership within the Diagnostics Directorate and hospital administration, ensuring smooth communication and execution of strategic directives.
• Coordinate cross-departmental meetings and performance review sessions to track progress against key operational objectives within the Diagnostics Directorate.

• Bachelor's degree in business administration, Healthcare Administration, or a related field is preferred.
• Master's degree in Healthcare Administration, Business Administration, Operations Management, or related field.

• Certification in Management is an added advantage.

• Minimum 5-7 years of experience in hospital operations, service management, or business management in a healthcare setting, preferably with experience in diagnostic services.
• Experience implementing Lean Six Sigma, Kaizen, or other process improvement methodologies.
• Proven experience in committee/secretariat roles, governance support, and documentation management.

• Basic understanding of medical terminology.
• Knowledge of healthcare regulations and best practices.
• Familiarity with medical office procedures and protocols.
• Knowledge of customer service principles and techniques.
• Basic understanding of office equipment and software.
• Strong knowledge of clinical governance, patient safety, and regulatory compliance in diagnostic services.

• Excellent written and verbal communication skills. Strong interpersonal and customer service skills.
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and other relevant software applications.
• Accuracy and speed in data entry and data management.
• Excellent customer service orientation with the ability to handle patient inquiries and concerns professionally and empathetically.
• Data analysis and performance tracking skills to drive decision-making.

• Ability to empathize with patients and their families.
• Shares the AMCE's vision.
• Meticulous attention to detail in all aspects of patient care.
• Ability to manage stress and work under pressure.
• Ability to adapt to changing circumstances and unexpected challenges.
• Commitment to continuous learning and professional development.
• Proactive and results-oriented approach to work.
• Strong teamwork and collaboration skills.
• Ability to maintain confidentiality of patient information.

Deloitte